SwiftHaul Logistics

Industry: Logistics — Freight, intelligently

The Challenge

SwiftHaul's support team drowned in 'where is my shipment' calls. 70% of tickets were trackable without humans.

What We Did

AI voice agents for tracking queries, automated POD exception handling, WhatsApp status bots for customers.

Results

• 70% of tickets auto-resolved
• Support headcount flat while volume 3x
• CSAT up 22 points

“Our team finally works on exceptions, not repetitions.”